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Questions & Answers:

Q1. How long can I expect the lithium Ion battery that comes with the notebooks to last?
Q2. I need a new battery. Where can I get a new battery for the notebook of any brand?
Q3. My battery does not charge. It cannot power up with the AC adapter. What should I do?
Q4. How Can I Maximize Battery Performance?
Q5. How Are Batteries Rated? (What Are Volts and Amps?
Q6. How Long Do Batteries Last?
Q7. Battery Care And Use?
Q8. Can I Upgrade My Devices Battery to a Newer Chemistry?
Q9. How to charge the battery in Europe?
Q10. If my product is under the warranty, can I get the repair service at free of charge?


Q1. How long can I expect the lithium Ion battery that comes with the notebooks to last?

A1. Generally speaking, battery is consumable goods. The normal notebook battery has a life span of approximately 1 year depending on how it is used and in what kind of environment it is used. You can notice the battery is beginning to fail when it does not accept a full charge.

Q2. I need a new battery. Where can I get a new battery for the notebook of any brand?

A2. Please contact bd@jrdtw.com for the distributor of your location.

Q3. My battery does not charge. It cannot power up with the AC adapter. What should I do?

A3. You may have hardware problem or your battery may be end of life. Please contact bd@jrdtw.com.

Q4. How Can I Maximize Battery Performance?

A4. Breaking In New Batteries - new batteries come in a discharged condition and must be fully charged before use. It is recommended that you fully charge and discharge your new battery two to four times to allow it to reach its maximum rated capacity.
Keep Your Batteries Clean - it’s a good idea to clean dirty battery contacts with a cotton swab and alcohol. This helps maintain a good connection between the battery and your laptop.

Exercise Your Battery – Do not leave your battery dormant for long periods of time. We recommend using the battery at least once every two to three weeks. If a battery has not been used for a long period of time, perform the new battery break in procedure described above.

Battery Storage – I you do not plan on using the battery for a month or more, we recommend storing in a clean, dry, cool place away from heat and metal.

Q5. How Are Batteries Rated? (What Are Volts and Amps?

A5. There are two ratings on every battery: volts and Milliamp-hour (mAh). The voltage of the new battery should always match the voltage of your original. Some of our batteries will have higher amp-hour ratings that the original battery found in your device. This is indicative of a longer run-time (high capacity) and will not cause any incompatibilities. Remember: in some cases, the voltage will differ from the original battery. This often happens when both a Li-Ion battery and a Ni-Mh battery are available for the laptop.

Q6. How Long Do Batteries Last?

A6. The life if a rechargeable battery operating under normal conditions is generally between 500 to 800 charge-discharge cycles. This translates into one and a half to three years of battery life for the average user. As your rechargeable battery begins to die, you will notice a decline in the running tine of the battery. When your two-hour battery is only supplying you with an hour’s worth of use, it’s time for a new one.

Q7. Battery Care And Use?

Q7. Your new battery comes in a discharged condition and must be charged before use. Upon initial use (or after prolonged storage period) the battery may require two to three charge/discharge cycles before achieving maximum capacity.

If the battery is not going to be used for more than a month, it is recommended that it be removed from the device and stored in a cool, dry, clean place.

It is normal for a battery to become warm during charging and discharging.

A charged battery will eventually lose its charge if unused. It may therefore be necessary to recharge the battery after a storage period

Q8. Can I Upgrade My Devices Battery to a Newer Chemistry?

A8. NiCad, NiMH and Li-ion are all fundamentally different from one another and cannot be substituted unless the device has been pre-configured from the factory to accept more than one type of rechargeable battery. The difference between them stems from the fact that each type requires a different charging pattern to be properly recharged. Refer to your owner’s manual to find out which rechargeable battery types your particular device supports.

Q9. How to charge the battery in Europe?

A9. Use 3 pins charger.

Q10. If my product is under the warranty, can I get the repair service at free of charge?

A 10. The warranty may not cover or any charge will arise if the reported problem is caused by defects or damages resulting from casualty, accident, transportation, misuse or abuse, neglect, alterations, service or repair by other than Matrix or A-Source affiliated companies, improper installation, operation or maintenance or other causes not arising out of defects in materials or workmanship.

 
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